Thank you so very much for posting this.  ProSeries has to get its act together, and immediately.  Their customer service wait times are disgraceful.  Is it too much to ask to get someone on the phone in, I don't know, 15 minutes?  Do they think we have nothing better to do than wait for them on hold? 

I called in a partnership issue on January 24th and was given a case number.  I have followed up on my issue repeatedly.  Three times so far this issue alone, I have called ProSeries approximately 90 minutes before my next appointment.  After 75 minutes, I finally got someone.  After they verify who I am and log onto my system to see the issue, I now only have a handful of minutes before that next appointment.  You can only keep your customers waiting so long and I eventually have to deal with my client, before I am even able to again fully explain the issue.  It is more than frustrating.  The last call ended with being told I needed to talk to a level 2 support representative.  Guess I will be wasting more time this Monday.

It really appears they just don't value their customers.  Not trying to solve a problem is a great way to lose customers.  I will be exploring my options after April 15th.

At least I now know how to solve this Section 199A problem.  Thank you again.