Well, Intuit says   

Intuit SmartLook^™ technology is now built into ProSeries to bring you one-click access to video and screen sharing, so you can quickly get the answers you need.

Screen sharing with support specialists

(Available for ProSeries Professional and Basic)

Resolve questions faster when you connect with our customer success team by allowing them to see your screen in real-time. Intuit SmartLook^™ technology is now built into ProSeries to bring you one-click access to video and screen sharing, so you can quickly get the answers you need.