I NEED HELP!!!

I HAVE A CLIENT WITH ITIN NUMBER, SHE HAVE SOCIAL SECURITY NUMBER IN HER W2 FORM, MY QUESTION IS, HOW I CAN DO THIS TWO NUMBERS MATCH  IN THE FORM?

I TYPE HER ITN NUMBER IN THE INFORMATION WORKSHEET, BUT NOT MATCH WITH THE NUMBER WITH HER W2 FORM.

I HAVE NO IDEA HOW TO FILL HER RETURN 😞