You didnt include the error message so its hard to be of much help.
Make sure your system meets the new system requirements for 2019
https://proconnect.intuit.com/community/help-articles/help/system-requirements-for-2019-proseries-an...
https://www.intuit.com/sign-in/ << youre logging in here and downloading?
♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
