cinmon428
Level 7
‎01-23-2020 09:42 PM

I did an update today for my two computers. On the first computer, the first thing I did was "refresh updates." After that I hit "update installed products." I received one failure, "Proseries updater failed--wupdater 190-19548." Multiple attempts to "update installed products" resulted in the same failure.

On the second computer, I did not "refresh updates." I went directly to "update installed products." The program updated and there was no message that "Proseries updater failed."

Does anyone know what is going on and whether I should be concerned about "updater failed" on the first computer? Thanks.

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taxiowa
Level 9
Level 9
‎01-23-2020 10:20 PM

I do not know what "refresh updates" means compared to "select and download products" compared to "update installed products."  Refresh is a new improvement this year which generally means it may be defective.  I have always used select product and do it on my own terms.  That is do not let Proseries update on its own.  I would not be concerned at this point about failure.   Update with select product tomorrow and that will correct all ills.

Just-Lisa-Now-
Level 15
Level 15
‎01-24-2020 05:17 AM

ProSeries professional has this new Update Repair Tool thats in the Programs menu, does Basic have the same thing?  If so, it might not hurt to try it.

updaterepair.png


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
cinmon428
Level 7
‎01-24-2020 07:44 AM

I tried that. Didn’t do a thing for me. I solved the problem by uninstalling Proseries Basic, renaming the data file, and reinstalling the program. Took an hour total. In the future I will stay away from the “refresh” option. That was necessary and worked towards the end of the last tax season but this year, as I said, it caused an “updated failed” message. 

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jo1
Level 4
‎01-24-2020 08:57 AM

I'm having multiple issues with Proseries / DMS and updates.  It seems to correct itself with the next update.  I have multiple computers running for this very purpose, it seems to hose up one computer and not the other, so I just switch.

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bulldogcpa
Level 3
‎01-24-2020 01:16 PM

On my desktop.  ProSeries 2019 - Professional.

I use the manual update.  After it runs, at the top of the ProSeries Updater I have a "failed" message:

Item:  proseries updater

Version:  19548

Status:  Failed

 

my laptop runs the updater and does not return the message. 

 

How do i know what has or has not updated? 

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Just-Lisa-Now-
Level 15
Level 15
‎01-24-2020 01:20 PM

@IntuitAustin  or @IntuitCharlene  I think someone needs to jump in and offer some guidance on these update errors.


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
jo1
Level 4
‎01-24-2020 01:42 PM

Agreed - it shouldn't be this difficult to work in software that I paid this much money for.  And there is still no real techncial support.  Don't want to switch back to Ultra Tax - it's too expensive and I've jumped through too many hoops switching back to ProSeries, but I can't go through the whole tax season limping along for a second year.

bulldogcpa
Level 3
‎01-24-2020 03:32 PM

1 updates downloaded (wupdater-190-19548.rtp,).

zupUpdateSequence::PerformAutoHeal: ApplyPrimePatches


### proseries updater Failed
Error(22)
patch:C:\ProSeries\ProWin2019\Updates\wupdater-190-19548.rtp
File: 32bit\ProSeriesUpdate.inf
ProSeries Update
Failure Renaming File

zupUpdateSequence::PerformAutoHeal: Exiting at the end

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Just-Lisa-Now-
Level 15
Level 15
‎01-24-2020 03:33 PM

@IntuitAustin 


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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bulldogcpa
Level 3
‎01-27-2020 03:55 PM

Seems that today's update had a routine that corrected the update failure error.  So far, so good.

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