I have a question regarding whether ProSeries notes are transmitted when client is electronically filed.  So, I want to have the information IN WRITING (as professional tax preparers we all know that we can't rely on he said / she said).

When I try to find support, the only thing I can find is a phone number to call.  I know that this question is not going to be able to be answered by a first level call center responder - so I don't really want to call and have to sit on the phone as my call gets bounced around until I finally get someone who truly knows the e-filing portion of the software.

So, how do I get to tech support via email?  Even a chat would be better than calling on the phone.  I DON'T LIKE to call.

I know a lot of other preparers love Drake - and the first thing that comes out of their mouth as to why is because of tech support.  I don't normally need much tech support, so that hasn't been a primary selection criteria.  But because I don't generally need tech support, I need to somehow get through that first level call screener. 

So, how do I get to tech support through text, chat, email?  NOT PHONE!!!