vinparker
Level 1
‎12-07-2019 10:44 AM

We just upgraded 2 computers from Windows 7 to Windows 10. Both machines now receive an error about fonts changing when launching ProSeries. When opening any return the text fields are all blank and the only thing I see is the editable fields. I have listed the steps I have taken so far (in no particular order) but nothing has helped the situation.   

1. Reset default fonts in W10 

2. Installed all fonts from Windows 7 

3. uninstalled Proseries, renamed c:\Proseries18 folder and reinstalled after a reboot (twice). 

4. Checked all scaling and display resolution settings, set all at default values.

Any other ideas?

0 Cheers
George4Tacks
Level 15
‎12-07-2019 10:44 AM

https://accountants-community.intuit.com/announcements/1892326

Windows 10:

Rename and reinstall the 32 bit folder:

    1. Close the program.
    2. Open the File Explorer and navigate to C:\ProWin18.
    3. Right click on 32Bit and Select Rename.
    4. Change the name to 32BitOLD.
    5. Log in to ProConnect.Intuit.com.
    6. Select to install ProSeries 2018.

Answers are easy. Questions are hard!

View solution in original post

0 Cheers
IRonMaN
Level 15
‎12-07-2019 10:44 AM

Two sticks of dynamite?

Have you tried running an update of the software after it has been installed?


Slava Ukraini!
0 Cheers
vinparker
Level 1
‎12-07-2019 10:44 AM
Yes, the updates have been run
0 Cheers
IRonMaN
Level 15
‎12-07-2019 10:44 AM
That kinda sucks.

@Intuit BettyJo  
Can you help out?

Slava Ukraini!
0 Cheers
IRonMaN
Level 15
‎12-07-2019 10:44 AM

Unfortunately, I only have one idea left ----------------------- call support.


Slava Ukraini!
0 Cheers
vinparker
Level 1
‎12-07-2019 10:44 AM
Already called support, they couldn't fix the issue. Told me to reinstall ProSeries 18.
0 Cheers
IRonMaN
Level 15
‎12-07-2019 10:45 AM
@Intuit Austin
A little help?

Slava Ukraini!
0 Cheers
IRonMaN
Level 15
‎12-07-2019 10:45 AM
@lassie.  
@underdog
Bueller?  Bueller?

Slava Ukraini!
0 Cheers
George4Tacks
Level 15
‎12-07-2019 10:45 AM
How about calling Jennie? or @Intuit BettyJo

Answers are easy. Questions are hard!
0 Cheers
IRonMaN
Level 15
‎12-07-2019 10:45 AM
I already tried the Petticoat Junction lady so Jennie might get here sooner

Slava Ukraini!
0 Cheers
IntuitBettyJo
Community Manager
Community Manager
‎12-07-2019 10:45 AM
Who's Jennie? lol Sorry @IRonMaN @George4Tacks , I've been looking into this.  I will update you as soon as I get an answer.
0 Cheers
IRonMaN
Level 15
‎12-07-2019 10:45 AM
867-5309

Slava Ukraini!
0 Cheers
IntuitBettyJo
Community Manager
Community Manager
‎12-07-2019 10:45 AM
oh geez.. lol
0 Cheers
qbteachmt
Level 15
‎12-07-2019 10:45 AM

I've been dealing with some odd Upgrade issues, and this topic has helped:

https://support.microsoft.com/en-us/help/929833/use-the-system-file-checker-tool-to-repair-missing-o...


The DSIM step and then the sfc step seem to take care of things. Right now, I am working with a 2nd gen i7, and I am going to use these steps on it, after I finish removing old W7 programs, such as Skype 7.4 still exists, along with the Skype embedded into W10.


*******************************
Don't yell at us; we're volunteers
0 Cheers
IntuitBettyJo
Community Manager
Community Manager
‎12-07-2019 10:45 AM

So it seems this may just be a Fonts issue, here is an article that may come of use https://accountants-community.intuit.com/articles/1858901 

Let me know if that works! 

Thanks! 

Betty Jo 

0 Cheers
vinparker
Level 1
‎12-07-2019 10:45 AM
That link gives me an "You are not authorized to view this page" error
0 Cheers
Just-Lisa-Now-
Level 15
Level 15
‎12-07-2019 10:45 AM
I get the same message...someones got the articles on lock down!  LOL

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
0 Cheers