I am with Rick (I also started in 1992 as did our Minnesota coyote) in that F6 is and has been forever the major tool I use. F8 follows closely in that it reminds me to go back to an entry later. One of my favorite things is to use the Information Worksheet to make certain that the client letter is addressed to the correct name as opposed to a formal name I do not use with that person. I think many of us will think of various hints when we have time to meditate about the program.