caroljo
Level 5
12-07-2019
09:11 AM
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I am trying to print a tax return that I prepared for 2015. It will not print unless I pay $30. What do I need to do?
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abctax55
Level 15
12-07-2019
09:11 AM
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Try re-licensing the program - I've heard that often works.
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caroljo
Level 5
12-07-2019
09:11 AM
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Thank you so much. I did not do that but I will if I have the trouble again. I was able to find a hard copy of the old return and I just made a copy. Thanks again.
Level 15
12-07-2019
09:11 AM
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$30 seems like an odd amount, Im not sure how it came up with that figure...definitely try Tools > License Product next time you attempt to print something that asks for payment
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caroljo
Level 5
12-07-2019
09:11 AM
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Thank you.