My problem has not been solved.  

I checked with DocuSign support and they said Intuit requires an authentication process that not every tax client can use because they are either new taxpayers, have changed their name due to marriage or divorce or in one case because my client changed jobs.  

I have many more then 6 now that have failed authentication because the questions they are asked are not relevant to them as a person or taxpayer.  The Intuit - DocuSign association is just not working that great this year.  I feel like it was a waste of money for me.

Laura