KevinEgan
Level 1
yesterday
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Just this last week, we have had at least 6 clients who had their return in proseries completed and then one or two days later the client file has vanished from the proseries database. Has anyone experienced this phenomenon? It happened out of nowhere this week. The clients were not deleted. Homebase maintenance has been done. The directories for saving files are correct and have not changed. We have the filing copy pdf in the ty2025 folder, so we know it was done and we printed the return but when going to efile them one or two days later, the client has disappeared from the database.
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