You may be able to escalate by calling tech support but I haven’t seen any other complaints like this recently. The interface with some printers can be flukey and problematic. I haven’t used the PS print to printer in (at least 10) years.

Try printing to file/pdf (Adobe) and then printing the pdfs. It’s consistent and faster. 

edit: a ‘missing’ file is often something on your computer and causes it not to play nicely with PS. You may check with an IT tech.