JSK...pretty sure Bob was referring to New York's Department of Taxation and Finance, not New Yorkers in general.  Maybe a call to Intuit Customer Support is in order to see if they can troubleshoot your issue.  Good luck. 

In any event, I live about 30 minutes northeast of Philadelphia, and we have about a foot on the ground here.  Not as bad as they predicted but apparently there is a bit more to come.