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I sent an individual return for efiling (Wisconsin) and the status shows transmitted. All my years with this software I've never seen this before.
I did a status search in My Account | efile status and used the client details and found it has been rejected.
I've opened the file to do an error check and no errors are present.
Any ideas what I can do next??
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Highlight the file in the EFCenter, then instead of Receive Acks, choose Update Acks of Selected returns, see if that pulls in the rejection.
I tried to give you a screen shot of where to go but I keep getting an error message, geeezus!
♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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oh wait, youre in Basic, my screen shot may not be the same
♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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Maybe you forgot the checkbox on federal information worksheet to efile state. there will be no errors if that checkbox is not marked