My client said he uploaded 2 documents into the portal but I do not see them. I told him to just upload them again -- can he just click "Add more documents" and then add them in. It's hard to know the specific steps he needs to take as I am on this end of the portal and I'm sure what he is seeing is not the same as what I am seeing! Alternatively, if I click "Add Request" on my end, can I just type in the forms I need and he can upload them there?