We assume it's a software issue. For all we know Intuit is smarter than us and the IRS wants those fields filled out for the electronic submission.

I have seen cases where if the cost basis is not filled out the IRS has denied the charity claim. How many of us could come up with a cost basis for clothing and household items in the pile of stuff we gave away?

This is one of the biggest areas of "game playing". I'd be okay with getting rid of the whole non-cash charity concept except for appraised items.