I've come to realize that Intuit is just like Roger Goddell and th NFL (Intuit, please don't put me in the penalty box). Dollars first, customer service second (or maybe last). 

The client letter takes a back seat to getting the forms and the calculations correct.  But it's these little things that deserve some attention.  Especially when nothing changes from year to year. 

A perfect example, in Maryland we file a MW508 (like a W-3) to include the W-2 summary. Maryland elected not to print the form this year. Called the state, they were clueless. But in their instruction manual for withholding it says you must file tihis form. So what I did was take a 2024 form, use a PDF editor and change 2024 to 2025. Yup, that takes a year of software developer time......