This situation is completely unacceptable and unprofessional. We were approached well in advance of tax season to purchase the next year’s software, but when tax season arrives, the very software we invested in nearly a year ago is not ready. It results in a costly regression to completed returns, preventing us from printing or sending client returns for electronic signature. Consequently, I must explain to clients—who are accustomed to filing early in the season—why we cannot meet their expectations this year. The process is frustrating and unproductive, and I am highly disappointed with Intuit.