@IntuitKatie 

The length of time this issue has taken to resolve, combined with continually shifting target dates, does not address the underlying problem: this reflects a serious lack of customer focus and ownership.

The fact that the required signature form appears unchanged for nearly a decade strongly suggests that Intuit has not made this a priority or invested the effort necessary to resolve the issue with New York State. Instead, dates continue to be pushed back without concrete explanations or evidence of progress.

This has now impacted hundreds of small businesses that rely on Intuit’s professionalism and expertise to operate compliantly. Repeated delays, vague updates, and deflection of responsibility send a clear message that the needs of smaller customers are not being taken seriously.

At this point, continued extensions without transparency or accountability are unacceptable. What is needed is clear ownership, a definitive plan, and senior-level engagement to drive a resolution rather than continued deferral.

Please advise who is accountable for this issue, what specific actions are being taken with New York State, and when customers can expect a definitive resolution.

We are requesting escalation beyond the current support structure, as the existing approach has not delivered results.