ProSeries is to Intuit as Hellmann's is to Unilever.  Just a small fraction of the total revenue. There is a product manager, name unknown, who reports to the CEO when there is time available, considering all the other products and possible acquisitions.  If you can find a better mayonnaise, buy it.  But don't think the loss of one consumer, for one of many products, will be noticed.  They might want you to transition to some other software they produce, anyway.