We previously had Katie from Intuit on this thread, but unfortunately there has been no meaningful follow-up or escalation, nor have we received any actionable feedback.

Repeated calls to standard support channels have not helped. The support team appears to lack the context and authority needed to address this issue, and the matter continues to be deflected back to New York State without resolution.

At this point, it is clear that progress will not be made without direct involvement from senior leadership. Continuing to route this through the same paths will only result in further delays and circular responses.

We are requesting that this be formally escalated to leadership with the authority to assess the situation, provide concrete feedback, and drive a resolution. Without that level of engagement, nothing will change.