This is extremely frustrating and unacceptable.

We are now being pushed back yet again, and as a result, we still do not have the ability to complete and print New York State tax returns. This continued delay is disrupting our workflow, impacting client deadlines, and damaging our credibility with clients.

At this point, the length of time it has taken to resolve this issue is unreasonable and unprofessional. NY State returns are not optional — they are a core filing requirement, and the lack of functionality is preventing firms from operating normally during filing season.

We need a clear explanation, a firm timeline, and immediate action to restore full NY State printing capability. Please escalate this to the appropriate technical and product leadership teams without further delay.

This situation is costing preparers time, revenue, and client trust. It needs to be resolved now.