The NYS Department of Taxation and Finance has a web page showing what software is approved.  Some programs (like TaxAct and Drake) are approved for 2025. Others are not:

 https://www.tax.ny.gov/pit/efile/homepc.htm 

So when Intuit says "the problem is with NYS," what they mean is "the problem is that NYS has not yet approved our software, and either we don't know why or we aren't going to tell you."