I can log in to the program, but once I open a client, a pop up comes up and doesn't move to allow me to click on it to remove it. The whole screen locks up.
What if you call up task manager and end task and try again
I have tried that several times to no avail.
In the task manager, there is also a tab called Services.. see if you can find any ProSeries items open there and close them if there
Make and model of your computer?
‘01 Chevy Vette C5 Z06
Go to folder 25Data, then double click on client file you want to process.
You need to do this everytime you process a new client.
Crazy work around but it works.
No. This does not work.
Just got through talking to Proseries support. A fix is on its way.
Have you tried clicking the popup (or hit Alt-Tab until that window is highlighted), the do Alt-F4 to close the window?
I've got the same problem. Every time I try to open a client, I get a pop-up ad for Protection Plus, and it locks up Proseries.
Hey, the Alt-Tab then Alt-F4 thing works! Thanks!!
Same with me Protection plus popup cant close🤔
Bill. as always, you are a treasure!!!! That worked. Thank you.
Thanks this worked!
