I am specifically thinking of the existence of the various tax banking products/pay by refund products (they have a whole menu), poor quality/tech for tax organizer and invoice vs the seemingly endless number of frequently needed missing or partially-efile ready forms (8858, 8621,5471), the lack of / poor quality of integration between certain forms (ie, fincen114/8938 or 1116/2555/8858, CTC/ODC questionnaire, etc) and the significantly lower quality customer service level (staff experience/knowledge, convoluted/eternally long process for elevating/solving programming errors ...). And since Proseries provides virtually a zero level of professional technical support, we are forced to work with the proseries community where I had to scroll through 57 posts using a general search term only to find out no one had ever raised the issue.... 5-7 years ago I remember technical support for  1-2 years actually improved so much I decided not to change providers, but after 2 years quality is again near zero but I am nearing retirement so not too motivated to invest in other tech provider ... it's a shame because I think polling and working experienced tax pros could identify for example 5 discrete product improvements that would literally put Intuit at the top of the tax pro tech list. I mean, if they cant make the forms easy to use and calculate correctly, they should not be screwing around with bank products, tax organizers and the like.