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@Kathi_at_Intuit wrote:

We've seen that it's often best to clear cache and cookies for all time, and in some cases, this may need to be done twice. 

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Unless we are told which SPECIFIC cookies (and cashe items) to delete, that is NOT an acceptable answer.  Clearing everything is like saying when your vehicle's headlight is burned-out that you need to buy a new vehicle.  Anybody that suggests clearing everything is indicating they have no intention of fixing the actual problem.