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@Kathi_at_Intuit wrote:

After speaking with ProSeries about the timeout it is recommended to fully close and relaunch the program entirely. This is generally the best practice to ensure a smooth experience and clear any potential session issues.

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Unfortunately, that is the developers' way of saying "We don't know what we broke, but reboot it and that should fix the problem".  And it seemingly indicates they have no intention of fixing the problem.