First off - all uppercase means SHOUTING.

Was the Roth held for 5 years? Is the Code on the 1099-R and in your input correct?  Is there basis for a Roth listed in the software? The 10% penalty "can" happen if it's not a "qualified Roth" and the taxpayer is under age 59 1/2 (research ordering rules of Roth distributions). Typically this situation ends up being user input error.