Maybe I need to add the "I don't do envelopes" to my signage for next year.

An envelope story I still shake my head over:

Several years ago, a client brings all her envelopes containing documents in for prep.  I'm taking the documents out and sorting by type.  I'm stacking the empty envelopes to the side.  Once I'm done, I pick the envelopes up and deposit them in my recycling bin.  She asks what I'm doing.  I tell her throwing the empty envelopes in the recycle bin.  She exclaims, "But I need those!"  So I had to remove her empty envelopes from the trash and return them to her.  I told her if she needed them, to keep them at home next time.  The next year, I still get the envelopes and documents. 

After that encounter, I stack the empty envelopes up and add them to the client file while they're still sitting with me.  Once they leave, I dispose of the trash.  I'm yet to receive a complaint with that procedure.