nreyes119
Level 1
03-15-2025
12:24 PM
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After trying lots of different things, I just found the answer in the forums from 4 months ago. This is what worked for me:
Clearing the program browser cache:
- Close ProSeries.
- Open File Explorer.
- Browse to the CefSharpBrowserCaches folder:
- The default location is C:\Users\username\AppData\Local\Intuit\Common\CefSharpBrowserCaches
- For Intuit Hosting users the location is H:\Settings\Users\ # \AppData\Local\Intuit\Common
- The Username portion of the path will be your Windows Username.
- This does contain a hidden folder. To show hidden folders: In File Explorer, select the View tab, then check Hidden Items.
- Find the ProTaxYY folder for the year impacted.
- Right click on the folder and select Rename.
- For Intuit Hosting users use F2 to Rename the file if your screen is maximized or in File Explorer select Home then Rename.
- Add OLD to the end.
- Example: ProTax24OLD
- Open ProSeries.
- The cache will be rebuilt automatically.