nreyes119
Level 1

After trying lots of different things, I just found the answer in the forums from 4 months ago.  This is what worked for me:

Clearing the program browser cache:

  1. Close ProSeries.
  2. Open File Explorer.
  3. Browse to the CefSharpBrowserCaches folder:
    • The default location is C:\Users\username\AppData\Local\Intuit\Common\CefSharpBrowserCaches
    • For Intuit Hosting users the location is H:\Settings\Users\ # \AppData\Local\Intuit\Common
    • The Username portion of the path will be your Windows Username.
    • This does contain a hidden folder. To show hidden folders: In File Explorer, select the View tab, then check Hidden Items.
  4. Find the ProTaxYY folder for the year impacted.
  5. Right click on the folder and select Rename.
    • For Intuit Hosting users use F2 to Rename the file if your screen is maximized or in File Explorer select Home then Rename.
  6. Add OLD to the end.
    • Example: ProTax24OLD
  7. Open ProSeries.
  8. The cache will be rebuilt automatically.

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