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I am trying to request a refund of an excess balance in my PPR account. I went through the drop down menus on the My account, Billing, Pro series PPR, Request PPR refund, Request a Refund and completed all the fields and attached the audit report. The submit button does not work. any suggestions?
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Just-Lisa-Now-
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try a different browser? or just call support.
♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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I called customer support and they said office is closed, even though the hours for March 15, 2025 clearly state they should have been open at the time I called. I used the online refund request method, only to have the submit button not work, also. Strang that a technology company's technology does not work and like most companies today, make it hard to speak with a human (which is the easiest way to resolve issues)!!
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The hours are for Pacific Daylight Savings time. Based on your post, they were not open yet. Try again.
Answers are easy. Questions are hard!
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Didn’t notice hours being Pacific time, but should have still been in by 15 minutes. Doesn’t explain why Submit button would not work (for a technology company). I entered my information and the upload of audit report with 2 different browsers (edge and chrome), neither worked.
