Yes that is a last resort workaround.  But doing this now removes the client's access to all prior information.  This should not be needed, there are definite issues with the site/app that should be addressed.  I would think other users are running into this issue, as I'm up to 8 clients with this issue now.  I've had to start changing over to another app for some clients because of this and support was zero help. I've already created several other workaround for other Intuit issues, this shouldn't be necessary for the amount of money I am paying, nor should I have to use multiple document sharing sites because of issues on Intuit end.  I've used this software for over a decade and the issues are the worst this year.