I used to understand computers, now I just try to survive them.

Can she opt-out of her IP PIN on irs.gov?  I have no idea how long that might take to process but new this year, if you opted-in you can now opt-out (if, however, the IP PIN was assigned due to actual identity theft I think you're stuck in the program for life).

Is there anyone else on the return who may have an IP PIN (spouse, dependents?)  Maybe hers is not the problem.

Good luck!  Post back if you find a solution.  Otherwise you might have to paper file. 😞

Rick