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I have choice 200 package. When I print the return, it asks me to purchase pay-per-return. I paid in full, updated software few times, reinstall the software once, but the problem is still there. I reached out to customer care three time and they were failed to fix. I reached out to sales rep, he said to wait on support. A ticket was created 3 days ago with an urgent request to resolve on the same day, but no one called. I had the same request in the following day, but no one called. It is busy season, and there is no support here with ProSeries. Any advise?
Intuit_Isham
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Have requested support to call back and fix this for you.
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Same thing is happening with me! I paid for 200 returns in full and I have only submitted 23.
Please advise!
Thank you!
Corina G
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I called proseries and I had to license.
I first updated the installed products
and after that licensed Proseries
How to update ProSeries software
- From the Update menu, choose Update Installed Products.
- The ProSeries Updater will show that it's checking for updates.
- When the updates are complete, the HomeBase will show Restart ProSeries to apply updates under Messages from ProSeries.
- Either click on Restart ProSeries to apply updates and select Yes, or close ProSeries.
- From the Tools menu, select License Products.
- Make sure the Firm Information and select OK.
- Product licenses will appear. Make sure your product license information is correct and select Close.
