Well, I found out why the client was so sure that there should be a credit.  Come to find out the guy who delivered the freezer told her to be sure to hold on to the Energy Star tag because she would get a really good tax credit for it.  So I called the store where she bought it and told them they should not be telling their customers that there was a credit.  She was shocked to find out it was happening and said they didn't do their own delivery but another company was farmed out to deliver.  She was going to contact them to set them straight.  So lets be sure we don't listen to the delivery boy!!!!