My nickname for Jeff is "Inspector Clouseau".

I'd have to look up the opposite of 'clueless'.

@SSLewis - I was referring to your client's partner/shareholder as the clueless/entitled person.

I do a partnership, small, but 10 plus partners.  I interact with them ONCE a year.  

The wife of the managing partner called me once with a QB question for her husband's construction company (NOT connected to the partnership.  She was appalled when I told her I couldn't help; that she would have to discuss the issue with Company's CPA/bookkeeper/etc.  "But, but - you do the partnership returns, don't you?  And you are a CPA, right?"