How do I get to a state return in ProSeries Basic 2024?

davetodd11 · ‎01-20-2025

This is my first year using ProSeries Basic. I'm used to ProSeries Pro. I'm working on a 1040 in Basic and now need to get to the Virginia return. I don't see any button or link to do that (Pro had a "ST" button in the toolbar. I can see by going to "Updates/Select and Download New Products" that all of my states are installed, but how do I get to them?

TaxGuyBill · ‎01-20-2025

The left-side tabs.

It starts with general info, then income, deductions, etc. Then eventually State.

davetodd11 · ‎01-23-2025

The issue seems to be something between ProSeries Basic and my computer. None of the left menu appears, so there is no state tax button to select. After over 2 hours on the phone with Intuit Customer Service, I still have no resolution. The people helping me were very nice, but they couldn't figure out what was going on.

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PaulaB · ‎02-19-2025

I have the very same issue. Where to I find the place to add and open the State return?

IntuitGabi · ‎02-25-2025

Hi Paula, have you tried this? Look at the Solutions: "Why is the forms bar or Open Forms windows blank or showing out of order."

https://accountants.intuit.com/support/en-us/help-article/feature-preferences/using-forms-bar-proser...