If youve already tried Tools > License Products then you'll need to call support.

I didnt realize they sold a 200 return package for Professional (I do see it on the website though).

Are these 1040s or business returns that are trying to make you pay?

When you log into your MyProseries account Dashboard, do you see both Basic and Professional available to download?   If so, you bought Basic.  If you only bought Pro, Basic wouldnt be an option.