Yes, I have talked to about 5 employees and all they do is refer me to online topics that say nothing or give me nothing to solve the issue - This is BS -  I am playing by the rules and following all instructions and still can not find a solution for there problem, I say their problem because they told me I was able to offer the advance loan on Jan 2nd now I have upset customers and yet you can get it your advance via online Turbo Tax -- this is undercutting us, professionals who pay a lot to money for the software and Traning