Here's the link, in case it doesn't show up in the box to your right. 

https://accountants.intuit.com/taxprocenter/practice-management/workflow-tools/proseries-tax-spotlig...

The interviewer has an "ABC" after his name.  I looked it up, it stands for "Accredited Business Communicator."  I'm going to start using that.  For "Always Beyond Criticism."