This is a forum for tax professionals.  Not exactly sure what your question is but maybe it warrants a call to the IRS to see if they can provide further direction to assist you?  1-800-829-1040.  There may also be a direct fraud division but that phone number I provided should guide you.  Good luck. 

https://www.irs.gov/newsroom/taxpayer-guide-to-identity-theft

"I tried to create an account"

Well, you managed that, although this is not a random place on the internet.

You seem to be lost on the internet.

You’ve come to a Peer User community for Intuit Income Tax Preparation products supporting tax preparation professionals using ProSeries, Proconnect and Lacerte Tax Preparation programs, and you may be looking for support as an individual taxpayer using TurboTax. Please visit the TurboTax Help site for support.

And try this screen, for the various topics (subforums): https://ttlc.intuit.com/community/discussions/discussion/03/302

Your sign in user info here is the same one you can use over at the TurboTax forum.

Thanks.