https://answers.microsoft.com/en-us/windows/forum/all/mouse-not-scrolling-edge-and-windows-explorer-...

That link suggests that the problem is caused by also having a Steam game open.  Which makes me wonder why @Jim-from-Ohio knows about it.  

never hear of steam.. just found that link, trying to help out.   before doing any of that I would suggest restarting the computer.. can fix a multitude of problems. 

Change to Lacerte, then this site has a solution https://accountants.intuit.com/support/en-us/help-article/system-responses/unable-scroll-mouse-wheel...

I also found the age old solution. Shut down your computer. Restart your computer. VOILA! She rolls and scrolls!

If cordless - try new batteries. 

@Jim-from-Ohio Steam is a video game digital distribution service and storefront managed by Valve. It was launched as a software client in September 2003 to provide game updates automatically for Valve's games and expanded to distributing third-party titles in late 2005. Steam offers various features, like game server matchmaking with Valve Anti-Cheat measures, social networking, and game streaming services. Steam client's functions include game update automation, cloud storage for game progress, and community features such as direct messaging, in-game overlay functions and a virtual collectable marketplace.

Valve Corporation, also known as Valve Software, is an American video game developer, publisher, and digital distribution company headquartered in Bellevue, Washington. It is the developer of the software distribution platform Steam and the game franchises Half-Life, Counter-Strike, Portal, Day of Defeat, Team Fortress, Left 4 Dead and Dota.

Today's kids recognize these names.  Tomorrow's adults will have the computer skills to be using TurboTax.  Know your enemy (although you have figured out how to profit from TT, also).  

Yeah, on some forms the scroll wheel works fine, and on other forms it doesn't work 😞

I find that if you close the form with the mouse clicking the little x at the upper right corner, then go back to the form, and BEFORE you click inside that form, the page up/down and scroll wheel work. But some forms if you click in them, the scrolling and page up/down buttons may or may not respond.