rgargani
Level 3
‎09-06-2024 05:33 AM

Is anyone else having issues with the firm/preparing information not saving and disappearing when going into other returns....and even happens when I open up a state in the same file...the firm/preparer information disappears.  I have called tech support with no help.....

can I get in touch with a ProSeries engineer on this issue.   Thanks!

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Just-Lisa-Now-
Level 15
Level 15
‎09-06-2024 09:30 AM

google gave me this

missingfirm.png


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

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sjrcpa
Level 15
‎09-06-2024 09:43 AM

https://accountants.intuit.com/community/proseries-tax-discussions/discussion/firm-preparer-informat... 

Asking again doesn't change anything. Sorry.


The more I know the more I don’t know.
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rgargani
Level 3
‎09-06-2024 09:45 AM

Thank you soooooo much.... that fixed it.... you have made by week/month!! 

 

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sjrcpa
Level 15
‎09-06-2024 09:47 AM

Too bad Support didn't know that.


The more I know the more I don’t know.
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rgargani
Level 3
‎09-06-2024 09:47 AM

actually it did....  Lisa got it to work....after HOURS with Proseries.

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George4Tacks
Level 15
2 weeks ago

ACTUALLY it looks like Lisa got the answer by using Google Chrome AI to get the solution.

The real question, in my mind, is why doesn't a search on this site find that information? Searching the "Community" is an exercise in futility. 


Answers are easy. Questions are hard!
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