Bruce Homan
Level 2

After years of using ProSeries and preparing over 200 tax returns for 2023, I now try to log in to ProSeries (computer unchanged from 8 months ago) and I get a message that says my download speed is insufficient to log in.  I can't access the tax returns I prepared for 2023, and I expect that I will need to switch to another tax prep software to be able to prepare 2024 tax returns.  I bought a new computer last year to have more performance, and my remote area does not provide the download speed that ProSeries NOW says is necessary.  What do I do?

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