@jms120

You haven't been with "us".... this forum is 99% populated by volunteers/fellow software users.  You have to contact support.

BUT - If you explain the issue a bit, I bet a PS user can help.  It is likely that you didn't update the old software by 12.31.23 as we were all told to do (Lacerte AND PS). 

@Just-Lisa-Now-   You always have that info/how-to at your finger tips  - help?

But gaining access to the software still won't allow for e-filing.  The current year plus two is an IRS restriction.