I don't really think they expect to lose customers. I think the move to using AI, or at the least, more AI-supported customer service, for tax products and the move to dispose of QB desktop to QB Online, means they don't need as many support people. You outsource the source code, you slash customer-facing response, you rely on chat bot.

I was posting that dialog in reference to how there seems to have been constructive termination, by artificially creating a low performance environment far ahead of the announcement of downsizing for an entirely different reason.

When an employer creates layoff for cause, and also announces layoff for economic exigency or regrouping, they can be taken to court on that, You can't use multiple reasons and expect not to have to answer for that. The 1050 subset of the 1800 should understand there likely is some other reason for the change in characterization, such as to avoid some required notification period, to avoid some required termination payout, that sort of thing. That's actionable. (Been there, sued for that.)