Ah, if this was just about one hang up call I could see your point. However, this is regarding a problem that began the first of January when the IRS made a keypunch error on a client's Form 941. My first call resulted in the IRS issuing a letter of apology for their error within 2 weeks.

"We corrected your account based on the information you provided. You received an incorrect balance due notice. We made a mistake when processing your tax return, but we corrected it. We apologize for our error."

Sounds great, right? Since that time my client has received 4 notices of tax still being due (and notice of intent to levy), I have had 5 phone conferences with 4 different divisions of the IRS via transfers from the first agent answering to different agents and going through the whole issue with each one of them (resulting in 3 hang ups) and now the IRS has taken funds from their 1120 deposit to pay part of the tax. So, yes, I believe this might qualify for the Advocates office under the conditions stated on Form 911.

I was simply asking if anyone had ever used the Advocate office and what the experience was like.