I have had numerous phone calls with the IRS on client tax matters and reached a high level of frustration. I'm sure I am not alone. Besides having to wait for extremely long times (routinely an hour) before even getting to talk to an agent, the most frustrating thing is being put on short (5 minute) holds during the call over and over and then, after that, the agent disconnects the call. You would think that, since they have my phone number, they would call you back. But, they never do. And of course, the agent will not give you their direct phone number.

I have reached the point that I want to complain to someone at the IRS or find some solution to this.

Does anyone have any suggestions as to fix this problem?

Thanks