1. Form availability - Getting forms in the program timely so not to have to put returns on hold  It seem that TurboTax has forms availalbe before ProSeries does. This was my biggest concern, that once tax season opens that forms are available.  Tax season is so compressed that delays in a high volume office really puts a crimp in production and having forms available on day one is essential. Following the same topic, I brought up how essential it is for the states to be available.  A few years ago Ohio, the state I am most concerned about, but it applies to all users in other states, but I can only speak about Ohio, and how having dealays in states also puts a monkey wrench in production and having state modules good to go on day one of tax season is needed. 

2. Program Support - In the same light, overall support for ProSeries from Intuit, making it one of the priorities of Intuit. Some users in the community I mentioned to them think that Proseires is second fiddle to TurboTax and would like the same support for ProSeries.

3. Program updates - When an udpate comes through, letting us know what the updates fix, at least the major issues so we can know what was fixed and how that may impact returns we completed or working on.

4. Community -  Improving search results on the community.  How searching for a subject often does not bring up relevent answers.They asked me what I do if I have a tax question.  I mentioned that I normally do a google search for it.  I used to use the Master Tax Guide for those questions but searching online now is quicker and brings up more up to date information and is easier to use. 

5. Tech support - They asked if I contact tech support I really do not for a couple of reasons.  I have been using the program so man years and I have a real good grasp I feel on how the program works but we discussed how the first line of tech support used to know the progam but in recent years they seem to have little or no knowledge of the program or basic tax laws and calling is often fruitless. I said if I get stuck, which is rare, but if I do, and it seems that most people on the community also do, is to just post their question at the community.  Improved tech support would be desireable. 

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