headhldhigh44
Level 1

I recently e-filed a clients return, it was accepted, printed out a hard copy for the client and it was completed.  Now 3 weeks later they are attempting to get a loan to buy a home and would like me to send an electronic copy to their loan officer.  Usually, this is no problem.  However, I went to open the file and it is like I never completed the return. There is a ton of errors, none of the info is entered and it looks like a freshly transferred file.  I have no idea what happened.  I tried restoring from my back up that I have sync'd to the computer and it looks the same.  What is funny is that the status shows it "EF Accepted" which it should be as, like I said, it was already done.  It got me to thinking though.  Could there be a file that I could restore from or at the very least view and be able to forward to their loan officer without reconstructing the entire return?  I know I gave them a paper copy and that version could be used if need be.  Any ideas?

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